Hotels charge for missing items to cover replacement costs and deter theft, with fees varying significantly between properties.
Common Hotel Items and Their Typical Replacement Costs
| Item | Average Cost Range |
|---|---|
| Towels | $20-50 |
| Bathrobes | $75-150 |
| Hangers | $10-25 |
| TV Remote | $25-75 |
| Pillows | $40-100 |
| Blankets | $50-200 |
Items You Can Take From Hotels
- Toiletries (shampoo, soap, lotion)
- Stationery items
- Disposable slippers
- Shower caps
Items That Will Result in Charges
- Robes (unless specifically marked as a gift)
- Towels and linens
- Electronics and appliances
- Artwork or decorative items
- Room keys (some hotels)
Most hotels check rooms thoroughly after checkout and will charge your credit card on file for missing items.
Tips to Avoid Unexpected Charges
- Double-check the room before checkout
- Report any missing items immediately upon check-in
- Ask the front desk if unsure about complimentary items
- Keep receipts for items you purchase from the hotel
Many hotels now list their replacement fees in the room directory or at check-in.
What to Do If Wrongly Charged
- Contact the hotel’s front desk immediately
- Request an itemized list of charges
- Document your communication with the hotel
- Dispute the charge with your credit card company if necessary
For disputes, keep all email correspondence and note the names of staff members you speak with.
Contact Information for Major Hotel Chains
- Marriott Customer Service: 1-800-535-4028
- Hilton Hotels: 1-800-445-8667
- IHG Hotels: 1-877-424-2449
- Hyatt Hotels: 1-800-233-1234
Understanding Hotel Policies
Different hotel chains have varying policies regarding missing items and replacement fees. Luxury hotels typically charge more for missing items than budget properties.
Documentation Requirements
- Keep your registration card
- Take photos of valuable items in the room
- Save all email confirmations
- Request written copies of hotel policies
Prevention Strategies
Being proactive can help avoid misunderstandings and unexpected charges during your hotel stay.
During Check-in
- Document any existing damage
- Verify which items are complimentary
- Review the hotel’s charging policies
- Request a room inventory list if available
Conclusion
Understanding hotel policies regarding room items and replacement charges is essential for avoiding unexpected fees. While hotels provide many complimentary items for guests to take, certain items will incur charges if removed from the room. Always check with hotel staff when unsure, and maintain proper documentation throughout your stay.
Most importantly, conduct a thorough room check before departure and immediately report any discrepancies in charges. Following these guidelines will help ensure a smooth checkout process and prevent unnecessary charges to your account.
FAQs
- How much do hotels typically charge for missing towels?
Hotels usually charge between $25-50 per missing towel, with luxury hotels charging up to $100 per towel depending on quality and brand. - What happens if I accidentally take a hotel bathrobe?
Hotels will charge your credit card between $75-350 for missing bathrobes, with higher-end hotels charging premium prices for their branded robes. - Do hotels charge for missing hangers?
Yes, hotels typically charge $2-10 per missing hanger, though some hotels have switched to anti-theft hangers with specialized hooks that can’t be removed. - What’s the penalty for a missing TV remote control?
Hotels generally charge $20-50 for missing remote controls, plus any additional programming fees to sync a new remote to the TV system. - Are guests charged for missing pillows?
Yes, missing pillows typically result in charges of $40-100 each, with luxury hotels charging up to $200 per pillow depending on quality and brand. - What do hotels charge for missing hairdryers?
Missing hairdryers usually result in charges between $50-150, depending on the model and hotel category. - How much is the charge for missing blankets or duvets?
Hotels charge $100-300 for missing blankets or duvets, with higher-end properties charging more for premium bedding items. - Do hotels charge for missing coffee makers?
Yes, missing coffee makers result in charges of $50-200, depending on the brand and model of the machine. - What’s the typical charge for a missing iron or ironing board?
Hotels charge $50-100 for a missing iron and $70-150 for a missing ironing board. - Are there charges for missing alarm clocks or clock radios?
Yes, hotels typically charge $30-80 for missing alarm clocks or clock radios, depending on the model and features.
